If someone is in immediate danger, contact local emergency services first. For online safety emergencies in the U.S., the National Center for Missing & Exploited Children can be reached 24/7. Don't wait for our response.
What we act on
Save My Clips does not host content, but our Terms of Service prohibit certain uses. We will block URL patterns, IPs and (where relevant) escalate to authorities for reports involving:
- Child sexual abuse material (CSAM) or any sexual content involving minors. Reported to NCMEC and law enforcement, always.
- Non-consensual intimate imagery ("revenge porn").
- Targeted harassment, doxxing or threats of violence, using Save My Clips to scrape and weaponize someone's videos.
- Malware or phishing distributed via downloaded files, or links pretending to be ours.
- Impersonation of Save My Clips, sites pretending to be us to defraud users.
- Other clear violations of our Terms of Service.
What this page is not for
- Copyright complaints, please use our DMCA process; abuse reports won't be processed under DMCA timelines.
- Privacy questions, see our Privacy Policy.
- Snapchat content moderation, if a Snap itself violates Snapchat's rules, report it inside Snapchat or via Snapchat Support. We can block URLs from our resolver but cannot remove content from Snap Inc.'s servers.
- Troubleshooting, see Support.
How to send a report
Email abuse@savemyclips.com with the following:
- A clear description of the abuse, including who is being harmed and how.
- The specific Snapchat URL(s) being misused.
- The approximate date / time, your time zone, and your country (helps us correlate logs).
- Any screenshots or other evidence (please don't include CSAM, describe and link to the report you've filed with NCMEC or local authorities instead).
- Whether you'd like a response, and an email we can reply to.
What happens after
- We acknowledge receipt within one business day.
- We add the offending URL pattern to our resolver blocklist so Save My Clips refuses to process it again.
- For severe categories (CSAM, NCII, credible threats), we forward the report to the appropriate authorities (NCMEC, the FBI's IC3, or the equivalent in your region) and cooperate with lawful requests for information.
- We confirm the action to you, where you've asked us to follow up.
Reporting anonymously
You can report anonymously, just say so in the email and we won't follow up. Anonymous reports are still acted on, but we can't ask clarifying questions, which sometimes slows things down.
False or malicious reports
Filing knowingly false abuse reports to harass another user is itself a violation of our Terms. Repeat offenders may have their access blocked.