Support

Quick fixes (try these first)

Save My Clips is a small, focused downloader, so almost every problem falls into one of four buckets. Run through these before emailing, you'll usually be downloading within a minute.

"No downloadable video found at that URL"

• Make sure the link is from a public Spotlight, Story or profile post. Private Snaps, friends-only Stories and Memories will never resolve.
• Open the URL in an incognito browser. If you have to log into Snapchat to view it, our downloader can't see it either.
• If it's a t.snapchat.com short link, paste the full link after Snapchat redirects you (copy from the browser address bar).
• Some longer Spotlight clips are served as HLS adaptive streams, which our free tier doesn't repackage. Try a different video.

The download never starts

• Browser pop-up blockers occasionally swallow the save dialog. Click the address-bar pop-up icon and allow downloads from savemyclips.com.
• Some content blockers (uBlock, Brave Shields) treat large file streams as suspicious. Whitelist this site for one click and try again.
• If you're on iOS Safari, the file may save to Files → Downloads rather than Photos. Long-press it there and choose "Save to Photos".

The downloaded file won't play

• We always deliver a standard MP4 (H.264/AAC) file. If your player chokes on it, try VLC, it handles every MP4 variant Snapchat puts out.
• If the file size is <50 KB, the download was interrupted; rerun it.

The site looks broken on my browser

• Save My Clips supports the latest two versions of Chrome, Safari, Firefox and Edge. Very old browsers may render parts of the design oddly but the downloader still works.
• Try a hard refresh: Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac).

Device-specific guides

If you'd like step-by-step instructions for your platform, head to the Devices section of the homepage, it has dedicated walk-throughs for iPhone, Android and PC/Mac.

Report a broken link or bug

If a URL consistently fails to resolve even though it's public, that's exactly the kind of report that helps us improve the resolver. Email us with:

1. The exact Snapchat URL you tried.
2. What browser and device you used.
3. The exact error text (a screenshot is fine).

Send it to support@savemyclips.com.

What we can't help with

• Snapchat account problems, login, lost streaks, banned account, etc. Contact Snapchat Support directly.
• Recovering deleted Snaps or Memories, once Snapchat removes content from their servers, no third-party tool can bring it back.
• Downloading private content, we will not help bypass anyone's privacy settings.

Other channels

• Copyright / takedown, DMCA
• Harassment, malware or other abuse, Report abuse
• Press inquiries, Press
• Partnerships, integrations, advertising, Business